The call.

So I have been waiting to write this from the moment it happened. It was a busy day at work, being 3 days befoire Christmas and we are busy. I am in the back room running stock. I have been sick all day and have been keeping to the back room. The phone rings and I recieve the following call.

Me: “Thank you for calling [large retail game store], this is [my name] how can I help you?”

Caller (woman in 30s-40s): “Yes I just wanted to let you know that I called you guys earlier and I believe I spoke to you” (I have been at work an hour at this point) “in fact I am pretty sure it was you and I had you read off your sale items to me. I then found the sale item that I wanted and decided that my son and I would come get the skinny jeans that are on sale.”

At this point I put the phone on speaker as one of my assisant managers and another employee are in the room and they start listening. The woman has not stopped yet.

“Well when we got to the store, I sent my son in to get them and they told him they were $39.99 and not $29.99 like you said in the ad this morning and Now I am out side your store upset that you would tell me a promotion that wasn’t going and and I need to know what you are going to do about it? You really should be more careful about what you tell people over the phone. Some people don’t listen and you should do a better job informing them of the current promotions. I am now parked outside your store and I want you to fix this.”

At this point, she has talked for about 5 minutes on the phone, clearly upset, wanting me to fix her  problem. My two employees are in shock, waiting for me to answer as they have no clue what is going on.

Me: “Well ma’am, I am sorry to here that, but here at [large VIDEO GAME retailer] we do not sell skinny jeans, nor do we plan to do so”

At this point my employees hear me say “skinny jeans” and bust out laughing so loud, I have to put my hand over the phone.

Caller: “Who do you think…wait who is this?”

Me: “This is [large VIDEO GAME retailer], a video game retailer, not a clothing store”

Caller: “Oh, this isn’t [large clothing store that sounds nothing like my store]?”

Me: “No ma’am.”

Caller: “Oh” *click*

My employees are trying not to roll on the floor they are laughing so hard. I looked at them and said, “God help whoever that woman does talk to.”

Thinking about it afterward, I feel she should have apologized to me but instead she hung up. Good luck lady, I hope you find your peace in your heart to be nicer to people who are probably just making an honest mistake.

Short 4.

I am nearing the mid point of these last 2 weeks of retail bliss.  I find myself sick with a cold. Just what I wanted for Christmas. I now cannot take off work, even if I tried my hardest. Once more my body fails me. I will snuggle with a plush, cough into a tissue, and drink water until I have to go in.

Losing humanity.

I Hate these stories. This fuels me to write more. I am breaking my short posts run for this story. This is why I write this blog. This is why I ask people to share it. I have tried to make it to the pony blogs, Facebook, Twitter and more and I ask for continued support in reaching out.

http://www.equestriadaily.com/2014/12/brony-takes-his-own-life-due-to-online.html#idc-container

http://www.dailymail.co.uk/news/article-2877190/Teenage-Little-Pony-fan-posted-heartbreaking-YouTube-video-APOLOGISING-internet-trolls-tormented-days-threw-train.htm

I know what it is like to be bullied and teased. I know what its like to be relentlessly picked on. I have been there, and sometimes I am still there. This is a terrible thing that has happened. I wish I could have had a chance to talk to him. I can do the only 2 things I know to do.

First.

“My heart has joined the Thousand, for my friend stopped running today.”

Richard Adams, Watership Down

Adam, I did not know you. We never met, and I am sad that we didn’t. What has happened to you is a terrible action taken by horrid, selfless people. A quote that I read when I was young sums it up for me, I wore, and still wear, it like a badge of honor.

“Youth is cruel”

Second, if you know someone who needs help, please speak out. Do not be silent. There are enough voices that curse and spit vile cruelties. If you don’t know how to talk to them, just listen. If you can’t listen, find someone who will listen to them. I offer myself for those who need help.

I started this Blog for me. I see a way to help others. I will take helping others any day of the week.

Hug a pony my friends.

Rest in Peace Adam Smith.

Attack of the Killer panics!

Not often can I use a B movie title pun for a title of my blog, But when I can, I use it proudly! It was a bad day yesterday. Along with my depression, I can get bouts of extreme social anxiety. When I have something to focus on, like work, I can focus my mind and get moving. Other days when I can’t keep my mind focused, I can lay in bed and never move. Most days I can handle it, or it doesn’t bother me, but yesterday was a bad day.

I am an introvert by nature. I can stay at home and not go out and be happy as clam. This of course does not fit a man who has a wife, who is a stay at home mom and deserves to get out of the house, two kids who need to socialize, and friends who want to know you are alive. I had a precious day off yesterday and was relaxing from the madness of retail. I had a wonderful birthday girl who needed to spend her money. The family starts to get ready and I am being lazy (or so I thought) by being the last one to start. As I am getting dressed (jeans, hoodie, awesome fuzzy eared hat) I feel my body start to rebel against me. One of the ways I can fight it is by being as outgoing as possible and wearing something really cool (for affirmation) or something weird (like my awesome hat) for a laugh.

This time it doesn’t work.

While walking to the car, I ask my wife to drive as I am feeling dizzy. I get in my van, take off my hat and sunglasses, and pull the hood over my eyes.

And I suffer.

If you have never had an attack such as this, it is hard to describe. I wish I could just say your bones ache or they feel like razor blades under your skin but its more than that. Imagine that you are naked in front of a crowd of strangers with all the embarrassment and shame that can bring, and you just said the wrong thing and they are judging you because you are not saying the right words to a speech you thought you memorized. Take that feeling and combine it with the stress and worry of taking a test that you have about a life or death decision you have to make tomorrow and you still have another 20 hours to sit and think about it in a quite empty room. Now, with both those  things affecting your mind, your body starts a bone cramp, where it feels like you bones themselves are trying to tear themselves apart. You actually start shaking because your body is in pain that you cannot stop, quantify, or even believe could be real, but it is because  you are feeling it right now. Lets talk about how you have symptoms like a migraine where sound and light are also physically painful but you can’t block it out no matter how hard you try. Your stomach is queasy from the butterflies dancing in your core, just like you telling your childhood crush that you like them and you are waiting for the response. Add a dash of you being told you are a complete and utter failure and will never succeed at life by everyone you have ever loved or who believed in you. Now imagine ALL those hitting you at once.

Times 10.

That is as close as I can get to describing it. Even reading back through this, it sounds lame in my mind to what it actually feels like. There is pain and suffering like nothing I have been through except the previous times I have been through it. Even knowing how bad it is does not prepare me for it.

You want to cry, vomit, scream, vent, die all at the same time, just so it will end.

And the worse part is, and this is the kicker for me personally, you know somewhere in the maelstrom of despot and despair, you have a resolute thought embedded in rock. This thought.

I shouldn’t feel this, this is not right, there is nothing wrong with me, and I shouldn’t be feeling this way.

But you do feel this way.

And there is nothing you can do about it.

And it is my fault I can’t change myself.

You drown in guilt, and pain, and acid. You are lost and hopeless. You have nothing left.

And that is a glimpse of what an anxiety attack is.

This all happens in the matter of minutes. It feels like two forevers and a day, but in reality its not long. The fall to the bottom is not that far but when you are in air it is an eternity. I wish I could say, I fought through it. You don’t. All you can do is survive. You can come out swinging, fighting with all of your being. It doesn’t work. You come out the other side as best you can and pick up what is left of your soul. You put the pieces back, clean up what you can move on. You learn and move on. You find things to help you next time. A blanket, a song, or a TV show.

Or a plush pony.

Even with my little Fluttershy, it was a bad day. I clutched at my totem against this wave of darkness with all my might. Some days you cannot fight it. You survive.

And hopefully that is enough.

Hug a pony my friends.

Birthdays

I have a lot to write about but I have someone important to me having a birthday. My youngest daughter is turning 5 today. I am feeling my age, just a bit. I am happy to say I have introduced to her My Little Pony. In fact, we are waiting for the last 2 MLP Christmas ornaments to come in to complete our Mane 6 on the tree. Everyone, have a good day, and hug a pony.

Dam dirty thieves.

I hate thieves. I hate people who prey on others, be it companies or people. Stealing is something that disgusts me. I loss my cool when I see, hear, talk about thieves. I am having trouble writing this as I type.

I had 2 people steal over 500 hundred dollars of stuff from my store this weekend. I found out today. I have them on camera. I have their drivers license info. I have their email address for crying out loud. I have their whole life. I have them on camera.

Idiots man.

They came in while we are busy with the holidays. They came to do business, like a normal customer. They wait for a employee on register and walk around the store. Its about 4:30 pm. Looking back on it now, I can see them scoping out the store. They look at a few items and position themselves behind a wall and grab an item, like they are looking at it. They wait for the employee to look away and they casually walk away zipping up the coveralls that the guy is wearing. They leave soon after and end up selling the stuff back at a sister store down the street.

But wait there’s more.

They come back in at 5:30. They know we are busy and say they want to sell some stuff to us. They are very cautious and almost skittish because we are keeping a close eye on them. They wait for the employees to walk away as they wait by an item they were looking at earlier. The moment the employee’s back is turned they are using a Alpha Key (a special device with a magnet in it, used as theft prevention) they have acquired from somewhere and 2 more items are taken. The girl stuffs them in her jacket and hurries out the door. We finish the trade with the guy and he leaves soon after.  10 minutes later they are selling the stuff down the road. The brashness is overwhelming.

I am trying to contain my anger as I am typing this. I have stopped several times to collect myself. Why? Why do people think its right to steal. They are not just stealing an item. They are stealing my time, the company’s time, the police’s time, my money (yay no bonus…), and who knows the other ramifications. This is not a victim-less crime. This hurts so many people. The amount of time and energy and effort wasted on these two scumbags is staggering.

But wait, there is more.

I found out they have been doing this for months. I sent the pictures of them to my district manager and he sent them to the region. I soon got an email from another DM saying the have been working their way north for months and have hit MANY store along the way. This is a way of life for these people.

Now, I get it. Times can be tough and yes there are times when stealing seems the “only” way. I have been there. Times when I was tempted to take a roll of toilet paper from work because I knew I was out at home, and could not buy it for another 2 days. Do the math, four people live with me, two days. Ramon is a staple at my house at times. Paycheck to paycheck is the normal, much to my regret. I just wrote a piece about my car and van issues. I know poor. I know what it is like to see the last can of food. I know the times when you have to beg family and friends for money to just make it one more week. I have been very blessed and am beyond grateful for the help people have provided for me. I have been on the receiving end of a church gift for a needy family. I have given to them but never thought I would have received one.

I know pain, I know sorrow, and I know poor. Yet in all that time, I didn’t steal. I know how hard times can be. I know it all too well. I feel for these people. I really do. One day it will catch up with them. I am sorry they did it. I now need to go calm myself down and hug a pony.