So work was killer this last week. I have so much going on, it is not even funny. Let me list this out for you.
1.My RD (regional director, My boss’ boss) left the company. This was a man who I respected and who gave me a lot of encouragement. He had been with the company for over 26 years and had come up through the ranks and took care of us. There is much fallout to be had over his leaving and, not only a new person, but a Vice President of the company now is over us.
I am worried.
2. One of my employees broke down crying on Saturday. People just don’t realize that we are humans in retail. She had a customer in our store doing a difficult transaction for 2 hours only to be followed up with the general mad rush of a weekend day, and then topped it off with a customer who, I believe, is crazy.
This final gentleman had a son who traded in some items to put toward some other items. He told my employee that his son did not received all the items he had purchased and that we needed him to give him his sons items. He also said we need to give him $40 in exchange for the items that he had brought in, along with the credit those items were given for the purchase he made. He also did not have a receipt or know what day his son did this but we had better take care of him.
My employee made it to the back room before breaking down on the phone crying with me, asking me to come back to the store to help her take care of the customer. My assistant manager was stuck on the highway, due to the highway being shut down, so no one else could help her.
I come in and talk to her and calm her down. She tells me whats going on and I approach the customer. The customer tells me a new story that involves his son buying a item, us not giving his son his item, and us telling his son we would hold his item for over 2 weeks until his other item that he had a special order for came in and we would give him both.
And we owed him $40 for the credit on the items his son traded in.
And no, he did not know the date or have a receipt.
And we better take care of him.
After a long process of looking through days of receipts, I find his son’s original transaction, and show him that: We gave him the proper credit for his items, his son placed his order and paid it off, we gave him all the games he purchased, and that we did not have any items for his son. The gentleman looked at me, smiled, and said that is exactly what he wanted to hear, turned and walked out without me saying another word.
I still do not know what crack he was on.
3. We ran a contest at work to promote growth in an area of business. Simple right? Hit this certain dollar goal, and all the managers in the store get a bonus.
So, me and my team attack this with a vengeance. It is difficult because the contest runs through the holidays. We enter January just a little behind goal. We have to the end of the month to hit it. The dollar goal is $98,467 for what we are tracking. We enter the final week and I get an email about how much we are short.
We got this.
We bust our butts and go all out to hit this goal. End of the week comes.
About four times what we needed. We celebrate and cheer and wait for the money.
That never comes.
Two weeks later, we get an email saying we did a great job but that we fell short of our goal. Confused I ask my boss about it (who was also keeping track of everything) and we looked into it together. Turns out the goal they gave us was the wrong goal and that, while we did amazing for having one of the highest overall goals in the area, we fell short $347. The final week goal of $847 was an approximate amount and not an accurate number.
$347 out of $98,467
My team was crushed. I was crushed.
I went out and took $60 bucks and bought a $20 dollar gift card for each of my managers from my own personal money as a thank you. Still, it was hard looking back and kinda feeling like we got the rug pulled out from beneath us.
Rough week for me overall. Time to hug a pony.