“Can you help me with my service?”
“I can do my best ma’am. What is the issue?”
“Well my daughter’s service is not working, the bill isn’t due, and we don’t know whats wrong.”
“Well, I will not be able to assist you with that. Here is our support number and they should be able to take care of you.”
:Five minutes later:
“Yes I just called and you said you would help me with my service.”
“Yes ma’am, did you get it fixed?”
“No, no one would help me. Can’t you just fix it for me?”
“Ma’am, I have no way to troubleshoot your problem. What did they say the problem was?”
“Oh, it was an automated system and I didn’t want to do that.”
“Ma’am, you have to go through that system. I cannot assist you. Did you not hear support options?”
“No, I hung up after it asked me to press a button. I didn’t want to go through that to speak to a person.”
I am trying to not bang my head against my desk right now….
Hug a plushie, hug a plushie, hug a plushie, repeat.