Ah, retail. How you make me feel so loved. I honestly feel like shopping brings out the worse in people. Be it from the people who tell their children to not say please or thank you to me because I am there to serve them (true story). Or the people who think they should be the exception to every rule and I should be glad they gave me a chance to fix an issue (also a true story).
Or my personal favorite at the moment, “You should have told me about this.”
“But Ma’am, we sent emails and let 2 phone messages and the automated calls went through for everyone else”
“Well you must not be trying hard enough!”
Still, we enter a scene were I was told we did not inform the customer of when an item was coming out. And play:
“Excuse me sir, My son said he cannot have the item he put money down on a while ago. Why won’t you let him have it?”
(Me) “Let me see sir. Ok the item he is wanting is not out yet, It was delayed by a few months and won’t be out for a few months.”
“That is Bull****, he wasn’t informed of this. Why didn’t you tell him?”
“Well sir, I just believe I did. I am sorry I don’t have the item. If I did, I would be glad to sell it to you.” (And come on, what retailer wouldn’t love to sell more stuff? “No please, I don’t want your money”)
“Well what are you going to do now?”
“Well sir, I can refund your money, no problem.”
The gentleman grumbles and hands me a receipt. I process the transaction and give him his son’s money back. As I am handing him the money I notice his old receipt.
“And here is your full refund. Also sir, I wish to point out that on the receipt itself it shows a date of June for your item. It printed out the date when you put the hold on it”
The man looks at me.
“What? You expect me to read that? Why would I read that?”
I am hugging a pony……